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Do you do custom orders?

Oh yes, absolutely, custom and direct orders account for almost 70% of Practical Patch's work completed. The images above are intended to suggest that no job is too big or too small.... just write to Practical Patch enquiries@practicalpatch.co.uk

What happened to/where have all your colours gone?

Pleasing everyone was difficult and it got a bit ridiculous. Practical Patch had 100+ braid and cable combination possibilities between available braids and inner Van Damme colours. In late Summer 2020 the decision was made to reduce the range of colours offered and provide instead more solutions and services. THAT SAID Practical Patch is totally and completely aware that having that thing to show off with on stage will be a priority again. So writing this in Feb 2021 I can assure you that there are plans to get some of the more popular braid options back in however there was no real rhyme or reason to it, so if you see anything you cannot purchase without getting in touch, its because it needs to be bought in.

 

If you are needing a custom braid haul like shown above or a total refit of your band/studio space rehearsal room etc. Then please do not hesitate to get in touch... Practical Patch uses UK suppliers, all items are within a weeks delivery away so long as they are in stock with supplier. 

 

Why can't I find this on the website?

If you have seen some sort of Midi/XLR/TRS/Loom/Multicore/Colourful solution either here or on Social Media that you cannot buy on this website, its because its been ordered custom or I simply have not had a chance to create a customisable listing for the website. If I look through the Practical Patch instagram feed today for example, genuinely, 99/100 of the cables pictured are in buyers possession. Even the shots that look like they were taken for retail..... The solution is to write to Patch! 

What's the lead/build/wait time?

So at checkout, it's stated 1-7 working days for delivery/dispatch. What this is intended to present is that Practical Patch operates on orders placed immediately. However with lockdown restrictions and workload from various services offered then yes, yes Practical Patch can be busy and it might take more than 24 hours for the products you have ordered to be produced, packaged and handed to Royal Mail or a Courier. Any wait that could be longer than 3-4 days you will likely receive an email from myself but this is rare. 

Just how busy are you?

Honestly, it's relentless. If you order on this website you will see an order number on your receipt but that is not a true reflection in the slightest of what Practical Patch completes daily. Generally speaking, orders are large and jobs are bigger than 15 minutes producing a single solution. That said, you won't get excuses. If Practical Patch is burnt out you will see this website and social contact walled. Happens about once a year. Working on keeping the weekends now to recoup but its not been easy!

Can I DM / Text you? 

Email is preferred as an initial form of contact for all and any enquiries. Canny solder cables with a phone in yer hand textin'

Once I know you are absolutely committed then we can arrange a more immediate form of contact. 

How many people run Practical Patch?

Practical Patch is one man registered as a sole trader in the UK. Occasionally and before 2020 and all its restrictions, my wife on the weekend or a visiting friend may have chipped in here and there with simple tasks but other than that, it's all one man. My daughter's involvement has been a thing that I celebrate and perhaps one day this business will be ours. That said she was born in 2015 so there are quite a few more years to go before she hates me or can make a full adult contribution! It's not just a gimmick though, that kid was a massive part of this business coming together. It's quite possible she has probably even carried your small packages in her Schoolbag and posted them! 

Is there anything you do not do?

Probably. Let's just say Practical Patch is extremely well versed in dealing with people who are just looking for a saving. Practical Patch has been going since April 2019 and prior to that was already busy in the guitar/musician world shipping and posting gear across the UK as well as working on guitars for locals up in Edinburgh. Before that and after bands I worked full time from the bottom up within the hospitality industry for almost ten years and have had more life experience than I care to remember.... So I'm a bit more of a "the customer should always know what they want" kinda guy, but that doesn't mean I don't want to talk to you, I absolutely do, cause its totally normal to have questions if you don't know what you need to solve a problem... just don't buy it off Amazon once you've taken my time. 

 

Can you help me figure something out

Honestly is the best policy, we individuals are not as inexperienced as some may think. Not everyone that sells guitar-related gear is an 18-year-old idiot trying to make a fiver or prove a point about how ridiculous pedal prices are. What this means is if you think Patch is sitting about all day strumming a guitar and drinking beers, well you're maybe half right but not entirely!

 

Please just remember that whilst Practical Patch is all about connections Practical Patch doesn't work for or represent other companies that have sold you gear and that have customer service contact numbers and or indeed a brands websites full of manuals :-) So please, before you get in touch about something unrelated to cables, try and find out as much as you can prior and that way a guy like myself can help you quickly and I don't have to be that guy that replies saying anything mean. 

                                    

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